Jane Heller Frieden Eulogy July 11, 2013

   My mother recently died of complications from Alzheimer's disease.  She played a huge role in helping to shape who I am.  I would like to share with you my eulogy.

Jane Heller Frieden Eulogy July 11, 2013

          Thanks to all of you for coming today.  My sister, Nancy, brother Andy and I have many people to thank including our cousin Debbie Kaplan for hosting us today, the many care givers at Beth Shalom and Eldercare, especially Sabrina Williams, the “family” law firm of Faggert and Frieden and our friends who have offered humor and support, especially Mary Ann Wegstrom who alerted us to my Mother’s illness.  I also want to acknowledge Nancy’s work in helping to manage my Mother’s care and finances over many years.  Last but not least, I want to express my gratitude to my wife Katie for her kindness and generous spirit. 

          Given the pernicious nature of Alzheimer’s disease, which increasingly burdened my Mother for almost ten years, I have had the opportunity to observe and reflect on the many phases of her life.  This offers rare perspective, because one can easily typecast and frame a parent’s role in just one category: Mom, or Dad.  Looking at the span of my Mother’s life, there were episodes as student, apprentice teacher, wife and partner, accomplished Professor, dedicated community volunteer, late blooming pilot, genealogist and victim of dementia.  One can easily overemphasize that last phase, but the ones that preceded it offer a better measure of her life.

          My Mother embraced life and the many tasks expected of her and others she gladly embraced. She was a wonderful match to my gregarious Dad.  My Father exemplified the word raconteur, the Man about town, but alongside him—keeping stride—was Mom.  The two of them traveled the world and danced throughout the years.  I have a fond memory of the two of them taking to the dance floor after a weekend hairdressing clinic my Father organized.  In the late sixties he offered hair cutting workshops to his beauty and barber shop customers, each ending with a meal and dancing.  In these days of Internet-mediated, “social networking” one can hardly envision such personal, high touch events, but they were cutting a rug.

          I distinctly recall how my parents blended traditional and almost revolutionary elements in their relationship.  My Father had the gift of gab, but my Mother could put him in his place if he overstepped.  She started her flight training at the tender age of 52, when my Father and I traveled to Australia to find opals.  She had no intentions of passively awaiting his return.

          My Mother pursued lifelong learning and became an accomplished art educator.  I recall with pride the number of times she would acquire an impromptu tour group as she explained the nature and history of art objects at several museums.  Like my Father, she tried to establish a personal relationship with everyone, especially her students, some of whom achieved a greater appreciation not just for art, but for learning and living a purposeful life.

          My Mother gladly would have continued an active and vigorous life in retirement had she not contracted Alzheimer’s disease.  Step by step, she declined, giving up the computer and the Internet which had brought so much joy and tasteless jokes.  In time she had to retire from a variety of community service responsibilities including the Chrysler Museum, the battleship Wisconsin, Meals on Wheels and Make a Wish Foundation to name a few.  Her frequent phone calls to me stopped.

          This unrelenting disease robbed her of so much, but remarkably it also provided us a perhaps a clearer picture of her core self—unvarnished and uncensored.  Until near the end, she expressed so much joy with uncontrollable laughter.  Chocolate, Katie’s and my Corgi Noo-Noo, and music from the 40’s brought unmistakable pleasure.  Even as she lost her shortterm memory, she could remember the lyrics to War-time songs.  She couldn’t remember Noo-Noo’s breed, or my name, but she could recite the lyrics and perform the dance moves to Al Dexter’s 1943 hit “Pistol Packing Mama.”

          Today we grieve the loss of a truly renaissance person, who delivered on the goals of “giving back to the community” and living a purposeful life.  Both Jane and Joe Frieden remind us to “seize the day”: carpe diem, because we simply do not know when and how our days fade to black.

           

Content Provider Wireless Subsidies

            Wireless subscribers face the cross-currents of access to an ever increasing inventory of full motion video content at the same time as wireless carriers have forced them to subscribe to a metered service with a monthly cap on downloads, including streaming video.  Content providers, such as ESPN, are exploring the prospect of subsidizing wireless carrier transmission charges to abate the prospect of overages, or throttled service. 

            Smart move on ESPN’s part to enhance the value proposition of its increasingly expensive product.  ESPN may have read the tea leaves and become convinced that it better do something to stem the tide of cord cutters disinclined to pay for dozens of channels, including its expanding bundle of channels, combined by cable companies into a content tier nearing or exceeding $100 a month.  Additionally ESPN understands that if it expects cable subscribers to pay at least $5.00 a month for its content, then it better respond to their expectation of having access anytime, anywhere, via any device and in multiple formats.  Today’s video consumer has no tolerance for the old school “appointment television” model where the content provider and its distributor established the terms and conditions for one time access on a particular channel at a particular time.

            ESPN also understands that the small bandwidth delivery payments it may opt to make will pale in comparison to the additional revenue stream generated by mobile advertising.  Multiple access platforms to ESPN content means that subscribers will have more opportunities to see ESPN content—including repeat or repurposed content—and also ESPN-carried advertising.  Also the bulk capacity ESPN may buy will not cost anything near what individual subscribers pay on a megabyte or gigabyte basis.

            So far so good, but might there be a network neutrality/open Internet regulatory problem?  An article in the Wall Street Journal  today correctly reported that the FCC has created different and less burdensome rules for wireless broadband carriers than their wireline counterparts.  One might not object to pricing experimentation with wireless carriers increasingly deviating from the same price points and service classifications.  However, the ESPN subsidy scenario does raise questions.

            Will wireless and wireline broadband carriers use the ESPN subsidy model as the basis for demanding surcharges from heavy volume content providers such as Google and Youtube?  Would the ESPN subsidy model morph into a “pay to play” shakedown targeting new ventures seeking to make a splash?  Or is this model nothing more than an extension of what Amazon currently does when you want to download a book purchase wirelessly?  Amazon looks for a zero cost wi-fi option, but failing that the company will bear, without a surcharge, the cost of cellular radio carriage to Kindles equipped to receive such signals.

            When Comcast offered not to debit downloads of its video on demand service to Xbox360 users, the company insisted that it was not discriminating against viewers via conventional computers.  Comcast asserted it routed movies to XBoxs via a specialized network somehow different than the Internet cloud it uses to deliver the very same content to personal computers and tablets.  Under the existing rules wireless carriers would not have to claim that they routed ESPN subsidized traffic over something specialized.  But what would happen if the ESPN payment guaranteed “better than best efforts” traffic routing possibility leading to a measurable and identifiable difference between the subscriber viewing experience for ESPN content versus Fox and other sources of competing content?

            Stay tuned.

Maximizing the Benefits of Future Spectrum Auctions

            Sponsored researchers already have entered the conversation about spectrum policy with a new objective of thwarting any effort to promote access by non-incumbents, or at least any carrier other than AT&T and Verizon.  These researchers will prove that denying incumbents the opportunity to acquire even more spectrum will reduce the government’s take.  I agree and empirical evidence supports this.  When the FCC imposed requirements of open access or sharing with first responders on a spectrum block, the amount bid was lower than unencumbered spectrum.

            But of course sponsored researchers want to extrapolate from this truth to many conjectures including the premise that any spectrum set aside would prevent the most efficient providers from doing more with more.  Somehow if AT&T and Verizon do not capture the lion’s share of any and all available spectrum, then both taxpayers and wireless consumers suffer.

            This premise does not pass a basic smell test.  We should appreciate that what the government takes now in spectrum auction proceeds, it loses in future tax revenues, because carriers can use their spectrum investments as offsets against income.  

            Perhaps more importantly we should consider what the two incumbents with over 70% market share can do with additional spectrum.  In the best case scenario they will put the spectrum to immediate use and abate any real scarcity.  In the worst case access to more spectrum eliminates incentives to more efficient use including the possibility of buying simply to deprive competitors of access and to preempt market entry.  Additionally incumbents possibly can “warehouse” the spectrum by not using it, but preventing other carriers from putting it to efficient and immediate use.

            Consider a commercial aviation analogy.  Let’s assume a highly congested airport can offer additional landing and takeoff slots, a result when an additional runway gets constructed, or when regulators relax a cap, or allow late night operations.  In this particular aviation market one carrier has a dominant market share, something that regularly occurs when that market represents a carrier’s hub, e.g.,  Washington Dulles for United; Philadelphia for U.S. Airways, Detroit for Delta and Dallas Fort Worth for American.  Dominant carriers have market power in their hub markets as evidenced by their ability to charge higher fares than cities with competitive commercial aviation markets. 

            These carriers will do anything to maintain their dominance including acquiring as many new landing and takeoff slots as possible.  Of course they will frame their acquisitions as serving the public interest and consumers, even if they have to use smaller aircraft—with less seat capacity—to ensure that every slot gets used.  With more available slots incumbent air carriers might determine that they will oversupply seating capacity with large planes.  But rather than pass on the opportunity to control even more access to the market, these carriers will acquire new slots at any price simply to prevent existing or prospective competition from flourishing. 

            In the short run everything looks grand: the government accrues higher auction revenues than contemplated, because of the market preemption benefits reflected in a dominant carrier’s win at all costs bids.  But in the immediate term consumers suffer from higher rates available to the fortress hub carrier.  Recently even corporate flyers have complained about the consequences of hub dominance and the reduction of competition and flight options in non-hubs.  In the longer term the tax benefits to incumbents and the elimination of most competitive benefits weigh in.

            Bottom line: if the FCC seeks to maximize short term spectrum auction proceeds it will guarantee that incumbents acquire most newly available spectrum further concentrating the market and reducing the benefits of facilities-based competition.

What the Pennsylvania Liquor Control Board and Comcast Have in Common

             Pennsylvania ties with Utah for having the most restrictive access to wine and spirits.  Predictably the Pa. State Stores offer high prices and many employees manage to channel the attitude you might find at any Department of Motor Vehicles.  I particularly loath the “intruder alert” that announces entry by each individual customer.  Each store uses the same device leading me to suspect someone really connected got a sole source contract to supply all stores.

            So what does the Pa. State Stores have in common with Comcast: exclusivity and the ability to set price above market value.  Channeling the old Bell System, Comcast prevents subscriber access to a new and used (resale) market for set top boxes and even simple and inexpensive Digital Transport Adapters (“DTAs”) needed by analog television sets to display digital signals.  Subscribers must lease equipment from Comcast at unregulated rates.  Never mind the Carterfone policy that would support a competitive market.  Incumbents like Comcast have has cowed the FCC into thinking the set top box marketplace is competitive in light of the CableCard option that allows subscribers to use a Tivo box with a cable company supplied security card. And just how many digital video recorder options are out there in addition to the cable company’s set to box/DVR combo and Tivo?

            Recently I reported that Comcast now charges for DTAs, having previously offered them freely, presumably as a consumer interest bone to the FCC for agreeing to waive the requirement that consumers have access to the basic tier of content without a set top box or other device.  Comcast pulled the old bait and switch, but I tried self help: I acquired a DTA today at a church rummage sale.  Because the device has flash memory and addressability I assumed Comcast gladly would activate the DTA just like the company allowed me to use my own cable modem.

            What was I thinking?  The several Comcast representatives with whom I chatted made it clear the DTA would not get activated even if technologically the company could register the device just as it does for cable modems.  I must infer that management at Comcast did not think they could get away with forcing sole source leasing or sale of cable modems, but that is exactly what they now mandate for a far less complex and cheaper device.  There may be as many as 23 million DTAs in use, most now earning a nifty return for exclusive lessors like Comcast.

            I am sure Comcast could fine any number of scholars and experts to explain how the DTA market is either robustly competitive, or so complex that cable operators need to control their installation and monitoring.  Yeah right; just like the Bell System whose managers insisted that subscribers would harm the network and employee safety if they used their own phones.

            It took years for the FCC to reject the harm to the network gambit and the freedom to Bring Your Own Device to some wireless service results more from T-Mobile’s recent pricing strategy than the FCC’s Carterfone policy which should apply to wireless handsets no differently than wired sets.  Oh but of course there are sponsored researchers who would swear on a stack of bibles that the use of spectrum or some such reason prevents Carterfone from applying to wireless.

            Yet again consumers’ lack of digital literacy and a cowed FCC make it possible for cable operators to sole source DTAs.  At least the Pennsylvania Liquor Control Board  can invoke consumer protection and the demon in rum. 

            Anyone want a DTA cheap?

             

The Lack of Competition in Cable Television Set Top Boxes

            Recently Comcast migrated from offering 2 free digital to analog converters to offering a rental at $1.99 per month.  It got me thinking why cable operators persist in this line of business when other ancillary markets, such as wireless routers and even cable modems have competitive options.  The authors of Wobbling Back to the Fire: Economic Efficiency and the Creation of a Retail Market for Set-Top Boxes offer plenty of answers and economic theories; see http://www.phoenix-center.org/papers/CommLawConspectusSection629.pdf.

            According to T. Randolph Beard, George S. Ford, Lawrence J. Spiwak, and Michael Stern there does not seem to be any financial upside for cable operators, or marketplace harm in sole sourcing and rentals.  So are cable operators simply providing a service that no one else wants to provide?  The authors correctly note that cable operators do not manufacture such devices, but instead contract for the manufacture by unaffiliated companies.  So what’s in it for the cable operators?

            I have a few empirical observations, again generated by personal experience.  First the possibility exists that the rentals of set top boxes, converters and modems represent a unrecognized profit center.  I suspect that the Pace converter that allows cable subscribers to continue using older analog televisions costs less than the devices used to convert off air digital signals into analog.  These more sophisticated devices retail for about $40—50.  So if Comcast can rent the simpler and cheaper mini-converters for $2 a month, the company breaks even in a matter of months even though subscribers might use the device for many years. 

            As to those more expensive set top boxes the time to break even will take longer, but again the length of rental without replacement may span many years.  How many generations of set top boxes have you run through in your years of cable television subscriptions?  Bear in mind that cable operators typically offer one set top box free and then charge $5 or more per month for additional units.

            Second the possibility exists that cable operators believe that their proprietary, non-compatible set top boxes provide greater opportunities to lock in consumers and limit them only to features the cable companies and content providers are willing to offer.  Once upon a time these stakeholders did not want companies like Tivo offering digital video recording opportunities, so interconnection and technical compatibility issues provided a means to thwart and stall competitive options.

             Third, cable operators, their trade associations and their sponsored researchers have expressed opposition to extending the Carterfone policy to television.  Carterfone supports the right of consumers to attach any device that does not cause technical harm.  If applied to cable television, it would enhance consumer freedom by preventing strategies to block or limit access by devices cable operators don’t control.  From my vantage point the lack of progress in cable efforts to promote “true two-way” access by televisions without a converter box means that cable operators see upsides in mandating access only via their soul sourced devices.  Additionally with digital transmissions, subscribers must have a set top box or converter for each and every television set thereby eliminating the previous free option of using a “cable ready” set.

            Also the fact that consumers have not embraced CableCards may reflect their lack of knowing that such an option exists, possibly the product of a strategy by cable operators not to promote such an option.

            My bottom line: the lack of a competitive market for set top boxes probably reflects market failure artificially induced by cable operators.

Telephone Pedestals and the Second Amendment

            Once upon a time when telephone companies provided service via wires these companies secured free rights of way to install equipment and lines.  In many locations the companies replaced telephone poles with underground conduits.  When telephone companies needed to splice a service line to a home or business they installed a pedestal above ground.  These metal or plastic pedestals do not have a pleasing appearance even with the use of forest green coloration.  They were necessary splice points where telephone company technicians connected and disconnected service.

            Now that telephone companies want to provide anything but wireline telephone service it strikes me that they should lose the rights of way granted to them by state public utility commissions.  If a company does not provide common carrier telecommunications services, then surely it has no public utility right to take a portion of my property for their use free of charge.  Right?

            I mean if a telephone company no longer wants to serve as the carrier of last resort—or first resort for that matter—then they in effect should be deemed to have abandoned their right to secure a property interest in my land.  As information service providers, like VoIP service providers, former telephone companies no longer should have the right of eminent domain granted by states to bona fide public utilities.   It seems straightforward to me: if a common carrier opts to abandon its common carrier duties, then it should lose its rights of way over private property for lines that no longer provide common carrier services, and possibly won’t provide anything at  all.

            So when my telephone company terminates PSTN service access on my property, they can pull out their copper and by the way be sure to pull out the pedestal while you’re at it.  Oh and by the way, I don’t want to ever see you again on my property.  Going forward you would become a trespasser and I reserve all my Second Amendment rights to brandish a weapon to encourage one of your few information service contractors or employees to leave.

             Gee . . maybe the Tea Party, the National Rifle Association and I have something in common.

Competition as the Last Resort: A BYOD Discount

           T-Mobile has further deviated from lock step wireless pricing with discounts for subscribers that bring their own devices, or buy them from the carrier.  Previously it tried, with limited success, to use Verizon and AT&T rates as a ceiling which it would price at or below.

            Now that it won’t become a part of AT&T T-Mobile has gotten serious about becoming the pricing innovator.  Being the maverick provides consumers with real price competition, true facilities-based, intramodal competition.  New price points surely would not appear in an even more concentrated wireless marketplace had the FCC bought the premise that AT&T’s acquiring T-Mobile would “promote competition.”

            True competition—having to do with out of pocket prices—has arisen.  Go figure.

 

           

Wireless Market Concentration Leads to Lower Prices?

          A recent publication in the Federal Communications Law Journal offers the counterintuitive premise that under conditions where wireless carriers operate under scarce spectrum conditions, market concentration can offer consumers lower prices than when more carriers compete.  See T. Randolph Beard, George S. Ford, Lawrence J. Spiwak, and Michael Stern, Wireless Competition Under Spectrum Exhaust, 65 Federeal Communications Law Journal 80 (Jan. 2013); available at: http://www.phoenix-center.org/FCLJSpectrumExhaust.pdf.

         The authors state that they “demonstrate that under a binding spectrum constraint, a market characterized by few firms (rather than a large number of firms) is more likely to produce lower prices and possibly increase sector investment and employment.”  That conclusion does not seem right to me, particularly in light of my personal—call it empirical—experience.  When I vote with my dollars under conditions of resource scarcity, whether caused by government or marketplace conditions, I have to pay more, not less.

            Consider commercial aviation, a marketplace constrained by airport landing slots, required spacing in the air and now reduced air traffic controllers thanks to sequestration.  Many major airports have allocated all available landing slots, just as wireless carriers may near spectrum exhaustion.  So what happens in a market where one or two carriers dominate?  The Wall Street Journal, of all sources, provides an answer that makes sense to me:

 

Some big-city air routes have been hit with punishing price increases of 40% and 50%, and other well-traveled paths likely face big fare hikes in the future. It's the fallout from airline mergers, and the planned combination of American Airlines and US Airways could bring a new round of hefty fare increases. When two competitors combine to dominate prime routes, those markets tend to bear the brunt of higher prices. (Wall Street Journal, Where Airfares Are Taking Off (April 10, 2013); available at: http://online.wsj.com/article/SB10001424127887324010704578414813368268482.html.

            I’m sure my friends at the Phoenix Center could deftly explain why commercial aviation does not provide an appropriate comparison to wireless carriage.  They’d also refute any premise that the financial sponsors of the Phoenix Center, which may just include certain large wireless carriers, had anything to do with their motivation to come up with their premise and find an academic publisher to document it.  I’ll have to take them at their word, in part because I lack the math skills to understand their Cournot model.   But—and this is a big one—I’m not convinced that AT&T and Verizon would lack the motivation and ability to raise prices should they further bolster their market dominance.

 

 

The FCC’s Role in the Two Plus Two Wireless Market

           The U.S. national wireless market cleaves between AT&T/Verizon, with a combined 70% market share, and Sprint/T-Mobile, barely able to afford essential next generation network spectrum.  How did AT&T and Verizon become so dominant?  A lot has to do with deep pockets and the ability to make the necessary capital expenditures for growth.  Hats off to these carriers for taking the risk.

            But as much as AT&T and Verizon desire recognition, they had a silent partner who facilitated a powerful first mover advantage: the Federal Communications Commission.  The FCC created a “wireline set aside” back in 1981 granting 40 MHz of free spectrum to incumbent telephone companies.  Of course these carriers took the risk to invest in a new mobile wireless radio technology, but how could they lose having received one of the most expensive components free of charge?  Additionally the FCC granted them a tremendous market entry headstart as second carrier market entry could occur only after a comparative hearing often among a dozen or more applicants.

           AT&T and Verizon have successfully leveraged their first mover advantages and they will not let anything or anyone prevent them from capturing great rents.  Not even the FCC.

            So if and when the FCC considers whether to confer any sort of new spectrum access opportunity for lesser carriers—as recommended by the U.S. Department of Justice—expect AT&T and Verizon to scream bloody murder.  What was good for their goose is not okay for the lesser ganders now.

What Charlie Ergen’s Rational Exuberance Means for Consumers

            In the latest of an unbroken chain of disinformation from the Wall Street Journal, columnist Holman W. Jenkins, Jr. today implies that a Dish Network acquisition of Sprint offers more proof that there’s nothing but sunshine in the broadband and wireless marketplace.  According to Mr. Jenkins, anyone having a “woe is us refrain” ignores the robustness of facilities-based competition and how the network neutrality issue is a solution seeking a problem.

            Not so fast Mr. Jenkins.  There is another meme to yours that your publisher won’t allow and you cannot fathom: Dish Network, like AT&T, Comcast and all actual or prospective acquiring companies have commercial objectives that mostly involve enhancing shareholder value, goosing stock options, locking up spectrum and buying out competitors than promoting competition or ensuring fairness and transparency.  There is nothing wrong, noble or charitable about Mr. Ergen’s gambit: just like Comcast, he sees the need to find a hedge and alternative to his core satellite services.  Just in case consumers lose their appetite for a forced bundle of content tiers, delivered via Mr. Ergen’s satellites or Comcast’s cables, incumbents like Dish need to identify new profit centers.  For both Comcast it involved bolstering control over content, not just its distribution.  For Dish it requires a return to earth-based content distribution technologies in addition to—hopefully not in lieu of—the satellite option.

            Dish sees Sprint primarily as a source of terrestrial spectrum, perhaps for the same content it now distributes via satellite.  There is nothing in a Dish acquisition that bolsters the “reality” of broadband competition, or refutes concerns about the incentive and ability of network operators to favor affiliates.  Dish may revitalize Sprint, but the deal does not create new competitors, new competition, or more spectrum. 

            Mr. Jenkins exuberantly sees a rosy future when competitors buy each other out and collaborate in ways that foreclose even the prospect for facilities-based competition.

Rebooting with a Shout Out to Comcast

            Having taking time away from Telefrieden I have seen how blogs often have much to offer than the short web links available from Twitter and Facebook entries.  On the other hand blog take much more time and effort to get right, and I have lost confidence that they matter much.  There’s just so much noise everywhere and so little truth.

            But truth telling—or at least my sense of it—enervates.  It’s quite difficult trying to set the record straight.  I have found myself too much the winge, so as I reboot I’ll try to offer snapshots of the future rather than a reiteration of the often miserable present.

            Toward that end I’ve got to praise Comcast for finding a way to convert (minor pun)  terminal adapter leasing from a necessary evil into a profit center.  Comcast recently received FCC authority to encrypt the basic tier thereby reducing the number of truck rolls and piracy.  The FCC required Comcast to make available digital to analog converters, but did not specify the commercial terms for their lease. Comcast offered two free of charge for a few months and then slipped in a $1.99 rental fee.

            I’m not sure how much the little Pace converters cost, but I’ll hazard to guess that Comcast will make money on a $1.99 lease.  So very smart and capitalist of Comcast.  But in doing so the company has all but encouraged me to rediscover off air, broadcast television free of the cable, at least for the supplemental television sets widely distributed in many homes.  

            The possibility exists that Comcast has contributed to consumers’ doubts about the value position of cable, particularly when companies like Comcast have no interest in cable ready, true two-way sets, operating without company-leased and controlled boxes.  If I cannot justify a set top box, or converter lease for the third and fourth televisions in the house, I may reassess the lease and subscription for the first two sets.  At least I know how to retrofit for the old standby of off air television reception.  Hats off to Comcast for the nudge.

 

Research Questions About Terminating the PSTN

      Incumbent carrier initiatives to eliminate the PSTN and their carrier of last resort responsibilities may constitute on of the key evolving policy initiatives going forward. Here are some research questions worthy of investigation:

If consumers must migrate from POTS to a NGN (IP-centric) replacement, what are the net consequences in terms of consumers’ out of pocket costs, as well as network QOS, availability, reliability and  scalability? 

Can wireless networks accommodate the complete off loading of wireline traffic?  Would this offloading exacerbate spectrum  scarcity?

If incumbents continue to rely on wireline plant, e.g., U-verse, do they gain deregulation without conferring much upside consumer benefits?   For example most carriers offer unmetered (All You Can Eat") wireline service  at about $20 a month, but metered wireless service costs 2 or 3 times as much.
 

How would deregulation create incentives for carriers to migrate from copper to fiber media?

As many incumbents have eschewed POTS universal service funding, will they similarly avoid broadband subsidies tied to open network access requirements?

Will the migration remedy the digital divide, including areas with limited or no wireless service?

Adventures in Cloud Computing (Part One)

What are the odds that the following 3 travel misadventures would occur on the same day?

1)     The National Car rental web site again tell me that my credit cards on account have expired.  Of course they haven't and a phone agent confirms this, but that doesn't help me modify an existing rez.

2)     A special reservaiton web site for a Hilton conference hotel generates a confirmation code that Hilton can't read and process.  I never receive confirmation and end up booking two reservations I can't see.  But of course Hilton debits my credit card twice.  Calls to India prove fruitless.

3)      My last four United code share flights with Lufthansa and Swiss never generate miles with United Mileage Plus.  I risk getting drummed out of the Economy Plus seating area.

         Are the travel gods telling me something?

Terminating the PSTN

            A month or so ago Telecommunications Policy published my article entitled The Mixed Blessing of a Deregulatory Endpoint for the Public Switched Telephone Network.  At the time of publication I did not have the insights and clarity of purpose provided by AT&T’s bold initiative to couple a substantial increase in capital expenditure with the elimination of regulation. See http://www.att.com/Common/about_us/files/pdf/fcc_filing.pdf.

           AT&T couches its proposal as the progressive and timely replacement of copper-based telephone technology (Time Division Multiplexing) with a wireless-friendly and Internet-based standard.  Of course we should applaud new “sunk” investment in infrastructure and yes an Internet Protocol standard efficiently promotes technological and marketplace convergence.  But as I stated in the article there is more to this initiative than AT&T benevolence and competitive necessity.

            It has become clear to me that AT&T seeks to leverage “spade ready,” “job creating” investment for the following financial benefits:

1)         elimination of hundreds of thousands of jobs many of which are currently filled by union employees;

2)         billions of dollars in avoided tax liability generated by the coupling of new capital investment and the write off of most copper and obsolete switch assets that have artificially elevated values which, over the years, have rewarded AT&T and other incumbent wireline incumbents with excessive rates of return and universal service subsidies; and

3)         the replacement of common carrier regulated telecommunications services with a blend of mostly unregulated information services with a few residual telecommunications   services, such as basic wireless voice treated as common carriage, but subject to “streamlined” regulation.

           The quid pro quo that AT&T proposes surely will come across as reasonable if not generous to the uninformed and the purposefully ignorant legislator.  To be clear AT&T must upgrade its network in recognition that basic voice revenues—wireline and wireless—will decline substantially.  Why not leverage such necessary investment in exchange for a Christmas wish list of deregulatory—make that unregulatory—goals?

           Only in this purposefully ignorant and politicized environment can AT&T and other incumbents condition essential and commercially necessary change with regulatory changes that eliminate still needed safeguards.  Do we honestly think the migration from wireline service, backed up by carrier of last resort duties, to wireless service, with no geographical service mandates and rate oversight, will have no adverse impact of the current price, quality of service, availability, reliability, consumer protection and the public interest safeguards available to wireline consumers?  Didn’t AT&T claim that chronic spectrum shortages would prevent it from providing reliable service, or what that a red herring (or lie) to support its acquisition of T-Mobile?

            More fundamentally, does a change in baseline technology and medium eliminate the need for government oversight?  Exactly what does this shift do to the level of marketplace competition in basic and enhanced services?

Summary of the FCC's Elimination of the Bar on Exclusive Program Access Contracts

           In a unanimous decision, the FCC has decided not to extend its program access rules beyond the scheduled October 5, 2012 sunset date. [1] The Commission believes that the marketplace for video content has become sufficiently competitive to obviate the need for an absolute ban on exclusive contracts for satellite cable programming or satellite broadcast programming between any cable operator and any cable-affiliated programming vendor in areas served by a cable operator.  Congress enactment the rule in the 1992 “when cable operators served more than 95 percent of all multichannel video subscribers and were affiliated with over half of all national cable networks.” [2]

            To guard against the possibility of ongoing harm resulting from any individual exclusive access contract, particularly in regional markets and for specific types of content like sports, the FCC will consider complaints on a case-by-case process. [3] The Commission will retain a rebuttable presumption that an exclusive contract involving a cable-affiliated Regional Sports Network (“RSN”) has the purpose or effect prohibited in Section 628(b) of the 1992 Act [4] that established the ban based on the assumption that the FCC needed to preserve and protect competition and diversity in the distribution of video programming.  The Commission noted that additional safeguards exist in its conditional grant of authority for Comcast to merge with NBC/Universal. [5] Additionally the Commission stated that it will require program suppliers to honor the full term of existing supply contracts and access complaints can include claims of discriminatory treatment where a supplier provides access to one or more distributors, but not to others.  Lastly the FCC stated its intention to continuing monitoring the video programming access marketplace to ensure that “the expiration of the exclusive contract prohibition, combined with future changes in the competitive landscape, result in harm to consumers or competition . . ..” [6] 

            In the Further Notice of Proposed Rulemaking in MB Docket No. 12-68, the FCC proposed specific rebuttable presumptions about exclusive RSN access contracts.  The Commission sought comments on whether to establish a rebuttable presumption that an exclusive contract for a cable-affiliated RSN, regardless of whether it is terrestrially delivered or satellite-delivered, is an “unfair act” under Section 628(b) of the 1992 Cable Act as well as a rebuttable presumption that a complainant challenging an exclusive contract involving a cable-affiliated RSN is entitled to a standstill of an existing programming contract during the pendency of a complaint.  Additionally the Commission proposed to treat as rebuttable presumptions with respect to the “unfair act” element and/or the “significant hindrance” element of a Section 628(b) claim challenging an exclusive contract involving a cable-affiliated “national sports network” and a rebuttable presumption that, once a complainant succeeds in demonstrating that an exclusive contract involving a cable-affiliated network violates one or more provisions in Section 628 of the 1992 Cable Act. 

            The FCC’s decision not to maintain a bar on exclusive program access contracts represents a conclusion that the video programming marketplace evidences greater competition and less domination by vertically integrated companies, such as Comcast, that have ownership interests in both video program creation and distribution.  The Commission acknowledges that “the record here shows a mixed picture, indicating that vertically integrated cable programmers may still have an incentive to enter into exclusive contracts for satellite-delivered programming in many markets.” [7] 

            However, “the record evidence indicates that the cable industry’s share of MVPD subscribers nationwide has continued to decrease, from 67 percent in 2007 to 57.4 percent today, which indicates that vertically integrated cable operators as a whole – and considered solely on a national basis – have a reduced incentive to enter into exclusive contracts, compared to 2007.” [8]  On the other hand, the Commission noted that vertically integrated cable operators have maintained, or increased their market share in certain specific certain Designated Market Areas (“DMAs”).  Previously the Commission had determined that market shares in the range of 67-78 percent provided sufficient incentive and ability to use exclusive programming contracts as a way to maximize profitability.  The Commission noted that major multiple system operators, such as Comcast and Time Warner Cable, have pursued a clustering strategy in many DMAs accruing market share in excess of 70 percent. [9] Notwithstanding such concentration of control in many major metropolitan areas, the Commission has confidence in its ad hoc, complaint driven process in lieu of an absolute bar on exclusive program access contracts:

Because the record before us indicates that there may be certain region-specific circumstances where vertically integrated cable operators may have an incentive to withhold satellite-delivered programming from competitors, we believe that a case-by-case approach authorized under other provisions of the Act – rather than a preemptive ban on exclusive contracts – will adequately address competitively harmful conduct in a more targeted, less burdensome manner.  We disagree with commenters to the extent they imply that Congress intended the prohibition to expire only once vertically integrated cable operators no longer have any incentive to enter into exclusive contracts.  Such an interpretation contradicts Congress’s recognition that exclusive contracts do not always harm competition and can have procompetitive benefits in some cases.  [10] 

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[1]           Revision of the Commission’s Program Access Rules, Report and Order in MB Docket Nos. 12-68, 07-18, 05-192, Further Notice of Proposed Rulemaking in MB Docket No. 12-68 Order on Reconsideration in MB Docket No. 07-29, FCC 12-123 (rel. Oct. 5, 2012); available at: http://hraunfoss.fcc.gov/edocs_public/attachmatch/FCC-12-123A1.doc.

[2]           Id. at ¶1.

[3]           “.In addition to allowing us to assess any harm to competition resulting from an exclusive contract, this case-by-case approach will also allow us to consider the potentially procompetitive benefits of exclusive contracts in individual cases, such as promoting investment in new programming, particularly local programming, and permitting MVPDs to differentiate their service offerings.” Id. at ¶2.

[4]               47 U.S.C. § 548 (2010) codified at 47 C.F.R. § 76.1002.

[5]           [A]pproximately 30 satellite-delivered, cable-affiliated, national networks (accounting for 30 percent of all such networks) and 14 satellite-delivered, cable-affiliated, RSNs (accounting for over 40 percent of all such RSNs) are subject to program access merger conditions adopted in the Comcast/NBCU Order until January 2018.  These conditions require Comcast/NBCU to make these networks available to competitors, even after the expiration of the exclusive contract prohibition.” Id. at 4.

[6]           Id. at 4.

[7]           Id. at 17.

[8]           Id.

[9]           “The Commission has, in past orders, observed that clustering may increase a cable operator’s incentive to enter into exclusive contracts for regional programming.  In the 2007 Extension Order, the Commission noted that Comcast passed more than 70 percent of television households in 30 Designated Market Areas (DMAs) and TWC passed more than 70 percent of television households in 23 DMAs.[9]  Based on the 2011 data provided by the cable operators, Comcast now passes more than 70 percent of television households in [REDACTED] DMAs and TWC passes more than 70 percent of television households in [REDACTED] DMAs.  Id. at 19.

[10]          Id. at 21.

How the FCC’s 8th Broadband Report Became a Referendum on the Marketplace

           Only in this hyper-partisan environment can an FCC report become a stalking horse for libertarianism and antipathy to limited government efforts to stimulate broadband supply and demand. The Report (available at: http://hraunfoss.fcc.gov/edocs_public/attachmatch/FCC-12-90A1.doc) offers a well-researched and appropriately granular analysis of broadband market penetration in the United States.  It provides ample evidence of progress, but candidly acknowledges that a significant portion of rural America, populated by 19 million people, have no broadband access and are unlikely to have the privilege without government developmental support.   Perhaps this Report has triggered such vigorous opposition, because several years ago a previous Report had a “mission accomplished” theme based on a toting up of even slow speed broadband options that were considered available to all within a zip code area even if only one subscriber existed.

            The Report has triggered vigorous dissent from the two Republican Commissioners, sponsored researchers and libertarian leaning publications by stating what I thought was obvious: there are plenty of areas in America where marketplace forces work against the offering of any affordable broadband access option, particularly wire-based services. I will go so far as to use two words that apparently cannot be uttered: market failure.  

            Broadband wireline options from carriers such as Verizon and AT&T do not even serve many urban and suburban locales.  These carriers are hell bent to jettison their rural customers and the obligation to service as carriers of last resort offering telephone service.  They have doubled down on wireless and do not seem to care about declining DSL subscribership and the need to migrate to faster transmission speed services outside the metered and more expensive wireless option. Smaller carriers do want to provide broadband services and generally have expressed support for FCC efforts to extend universal service subsidies.

            Some time ago both Democratic and Republican Commissioners at the FCC typically would thank the staff for doing such a comprehensive and conscientious job in preparing a Congressionally-mandated Report.  They would consider factors such as the public interest as their foremost concern, not whether they could accrue brownie points for their party and its ideology.  FCC Commissioners of both parties gladly supported extraordinary and admittedly too generous and inefficient universal service programs.  These initiatives included “rate integration” that required carriers to average in the higher costs of providing telephone service in non-continental United States locales, e.g., Alaska, Hawaii, Puerto Rico and the Virgin Islands.  No one balked at providing “free” satellite earth stations to Pacific island residents whose governments have an affiliation with the United States, e.g., The Federated States of Micronesia.  Nobody invoked Ann Rand to suggest that rural residents should suffer any cost disadvantage for the various upside opportunities from living in the hinterland.

            Now a Report to Congress somehow has all sorts of underlying messages.  By truthfully answering a question posed by Congress that more work needs to be done to achieve ubiquitous and affordable broadband, the FCC apparently is foreshadowing a broad agenda to preempt the marketplace.   See Larry Downes, How the FCC sees Broadband's 95% Success as 100% Failure, Forbes (June 23, 2012); available at: http://www.forbes.com/sites/larrydownes/2012/08/23/how-the-fcc-sees-broadbands-95-success-as-100-failure/.  And what kind of preemption would there be?  Most subsidies flow directly to the carriers!  But instead of acknowledging that carriers stand to benefit financially from such subsidies, opponents of candor strive to see some hidden agenda, including an effort by the FCC to impose network neutrality—if not the public utility, common carrier regime—on broadband.  

            At an unprecedented rate, the entire telecommunications policy ecosystem has become so politicized as to ignore the first principle of serving the national interest.  Instead we have warring parties arguing over whether and how government is subverting market forces that time and again work against making service available absent government efforts to stimulate supply and demand.

           

Testing the Negraponte Flip

           Several years ago MIT Professor Nicholas Negraponte suggested that many current wireless services could be more efficiently provided via wires and vice versa.  Certainly he was onto something when we have duplication via both media, e.g., television broadcasting and cable television.  But does it make sense to suggest that most wireless services can efficiently and more cheaply substitute for wireline services?

            It looks like we may see that experiment as U.S. wireline carriers appear ready to rely solely on wireless options.  Whether by design or their refusal to invest in wireline improvement, incumbent telephone companies in the U.S. have experienced a significant decline in plain old telephone service revenues.  This quarter these carriers have faced a net decline in DSL subscribership.  The top two carriers, AT&T and Verizon, appear willing to divest themselves of rural service territories and to reduce or stop capital expenditures in fiber and fiber/copper broadband.

            Many of us have accepted the rationale that local loop-based broadband constitutes a transitional technology.  But I thought the transition led to fiber primarily.  Now it appears that  both AT&T and Verizon have confidence in a wireless only future. 

            Surely 4^th generation, LTE wireless can provide attractive transmission speeds compared to wireline, but can these technologies handle the volume of demand we can expect if the marketplace has only a cable modem and wireless options?  Have the incumbents done the math and figured that they are better off with offering only broadband services in the $50-100 a month range instead of having available something slower and far cheaper, e.g., DSL available for less than $20 a month?

Where Are the AccuWeather Satellites?

            In my home town of State College, Pennsylvania a major private weather venture operates.  The company, AccuWeather,  takes raw data freely supplied by the National Weather Service and reformulates it for profit.  Newspapers including the Wall Street Journal pay for the value added graphics and packaging performed by the company.

            Passing by AccuWeather’s offices you can see dozens of satellite dishes pointed upward to space.  Yet the company does not own and operate a single satellite.  The federal government bore the complete cost of this vital infrastructure investment.  AccuWeather points its earth stations to these government satellites, collects the data and repackages it.  Such a deal.  

            In this day, I’m sure plenty of people would consider government involvement in weather forecasting unnecessary, job killing and a threat to private enterprise.  But do they really think a company like AccuWeather, or a consortium of ventures, would invest the billions in the construction, launch, insurance, tracking and management of the weather satellites?  

            I endorse the superior outcomes available from private enterprise and entrepreneurship.  But let us not dismiss the role of government as technology incubator, anchor tenant of new services and investor of last resort in essential infrastructure.  Yes it’s quite likely the Internet could have been invented free of any government stewardship and early investment.  Private enterprises and society benefitted by the Internet’s early arrival thanks to taxpayers.       

New Publication--The Mixed Blessing of a Deregulatory Endpoint for the Public Switched Telephone Network

        Telecommunications Policy soon will publish my paper entitled The Mixed Blessing of a Deregulatory Endpoint for the Public Switched Telephone Network

        Here's the abstract:

            Receiving authority from a National Regulatory Authority to dismantle the wireline public switched telephone network (“PSTN”) will deliver a mixture of financial benefits and costs to incumbent carriers.  Even if these carriers continue to provide basic telephone services via wireless facilities or the Internet, they will benefit from the likely substantial relaxation of common carriage duties, no longer having to serve as the carrier of last resort and having the opportunity to decide where and what services they will provide going forward.  On the other hand, incumbent carriers may have underestimated the substantial financial and marketplace advantages they also will lose in the deregulatory process.

            Incumbent carriers often obscure or dismiss as insignificant the substantial privileges and benefits accruing from their status as telecommunications service providers.  Common carrier responsibilities include duties to interconnect with other carriers, provide service on transparent and nondiscriminatory terms and offer some low margin services.  But this legal status also guarantees wireline local exchange carriers in many nations access to annual universal service funding, zero or low cost access to rights of way and radio spectrum, accelerated depreciation and other tax benefits, the ability to vertically integrate throughout the “food chain” of telecommunications services and dominant status in the administration of telephone numbers, standard setting and other policy issues.  Incumbents will strive to capture deregulatory benefits while retaining the many benefits previously reserved for common carriers.

        This paper will identify the potential problems resulting from the decision by the United States Federal Communications Commission (“FCC”) to grant authority for telecommunications service providers to discontinue PSTN services.  The paper also will consider whether in the absence of common carrier duties, carriers providing telephone services, including Voice over the Internet Protocol (“VoIP”), voluntarily will agree to interconnect their networks.  The paper will examine Internet peering and other types of network interconnection with an eye toward assessing whether a largely unregulated marketplace can ensure ubiquitous access to PSTN replacement services. 

        The paper concludes that private carrier interconnection models and information service regulatory oversight may not solve all disputes, or foreclose price discrimination for functionally the same type of service.   Recent Internet interconnection and television program carriage disputes involving major players such as Comcast, Level 3, Fox and Cablevision, point to the possibility of increasingly contentious negotiations that could result in balkanized telecommunications networks with reversed or reduced progress in achieving universal service goals.  The paper also concludes that rural access to VoIP and other voice communications services could end up costing significantly more than what urban residents pay, an efficient, but politically risky outcome.