Once upon a time, when we
regularly used CD and DVD disc drives, most of us occasionally experienced the
frustration of not getting a drive to open, or close. These devices use springs and other moving
parts that sometimes do not work seamlessly.
Typically, drive failure does not result in a calamity and with some
luck we can get the device to work.
It may surprise
you that the Automated Teller Machines have similar moving parts and springs,
particularly where they dispense cash, accept checks and issue receipts. I still use ATMs frequently as I like cash
transactions, even though my research of credit card platforms informs me that
I am subsidizing card users. ATMs rarely
fail and the most likely culprit is insufficient cash to dispense.
Imagine my
surprise when an ATM cash dispenser did not open to disperse the cash I
requested: lots of beeps, followed by confiscation of my ATM card. Lucky for me, the ATM machine failed during
banker’s hours. I made my way to a live
teller, but she had little good news for me.
In a nutshell,
the ATM machine documented my transaction as completed with no problem.
Accordingly, I have to “dispute” the debit of
funds from my bank account, because the burden of proof lies with me. It’s my
word versus the machine’s documentation. I will recover my $300 if and only if
a manual, human accounting of transactions shows a $300 surplus. Then and only then, will a bank manager
accept my work and credit my account.
Any anomaly, like the absence of a correct surplus amount, and I am out
the money.
A
non-negotiable contract governs ATM users and the transactions they generate. I am sure that somewhere in this unread
document, I have agreed that the ATM documentation trumps my word, I have no
redress in court and the bank—or more accurately-- the bank’s software will
establish the definitive outcome. Put
another way, I am a liar until proven innocent.
Wish me
luck.
