Even recognizing that few people will ever come across my blog, some degree of catharsis and validation accrues. I am glad to get something "off my chest," no matter how ineffectual.
Toward that end, I have decided to share some of the minor and sometimes major irritants that result from living in a digital, mediated, ecosystem. Here's a starting list of digital artifacts that drive me crazy:
1) Comcast's customer service bot includes background typing sounds ostensibly to make subscribers assume the bot is thinking and working hard at customer care.
2) Verizon's PagePlus reseller, uses low paid, off shore customer service reps who do nothing more than read from scripts. They have no ability to solve most problems and lie to subscribers that someone more qualified will call back within the hour. PagePlus also lies in emails to subscribers about how a rep tried to call, but no one answered. I have an answering machine and only once got a recorded message from Pageplus.
3) Mastercard refused a credit card application based on my lack of "credit experience." Apparently, I have not been in debt enough times.
4) On line orders for a new magazine subscription may take 4-6 weeks for "processing."
5) Toll free calls to various customer service reps often get cut off. Lately an algorithm predicts the likely holding time. Is 90 minutes too long?
To be continued.
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